Subphonic Transact · Pay by Link
A secure link. Their device. Your brand.
Pay by Link sends a secure, branded payment link to the customer by email or SMS, whichever suits them best. They can pay while on a call if they need assistance, or afterwards if that is more convenient. Because card data goes directly to the payment page, not through the contact centre, it is the simplest route to supporting PCI compliance.
How it works
From link to confirmed payment
Staff generate and send the link from the same Transact screen they use for phone payments. The customer completes the form on a hosted page, and the result comes straight back to the agent.
Select payment method
(Keypad or Speech)
(Webchat, SMS or Email)
01 / Start
Open Transact
The employee opens Transact and selects Pay by Link. Same menu as Pay by Phone, no phone-system changes.
02 / Send
Copy, SMS or email
A unique secure link is generated and shared with the customer by clipboard, SMS or email.
Customer details
03 / Pay
On their own device
The customer enters card details on the secure hosted form. These appear to staff as masked asterisks alongside a digit counter that confirms when capture is complete, so they can follow progress.
Capture Successful
Please keep this screen open and let your agent know.
04 / Complete
Result returned
Payment is confirmed and the staff member sees the outcome.
Why it matters
Flexibility for the customer, simplicity for you
Pay now or later
Customers can complete the form while the agent is on the line, or after the call when it suits them. Either way the agent sees the outcome.
Branded and hosted
The payment page carries your colours, logo and wording. Transact hosts it, so card data never enters your website or your contact centre.
The simplest route to compliance
With no card data passing through your people or systems, Pay by Link supports compliant payments from day one.
Other ways to pay
Phone · Contact centre · Teams
Pay by Phone
Your team stays on the call while the customer enters card details by keypad or voice, masked in real time.
IVR · Agentic AI · Webchat · SMS · Letter
Unassisted payments
Self-service payment on whichever channel the customer is already using, available 24/7.
Pairs with Focus
Record every call in its entirety
Subphonic Focus records every call for compliance, coaching and quality, while Transact handles the payment in the background. Because card data never enters the recording, there is no gap, no redaction needed, and no compromise on either product's compliance stance.
Ready to talk?
Transact keeps people in the conversation and card data out of your environment, helping your business meet PCI DSS without pauses, mutes or extensive system rebuilds. Book a demonstration to see it for yourself.