Subphonic Focus
Your central hub for communications and AI insights.
The Focus portal is your central hub for communications and AI insights. With rich search functionality, fast playback, and powerful analysis tools, everything you need is right at your fingertips.
The enterprise blind spot
<3%
of calls reviewed by most organisations today
$549M
in regulatory fines linked to communications failures
2.7×
revenue growth from companies using conversational intelligence
End-to-end intelligence
From raw audio to actionable insight
Focus handles the full lifecycle — capturing conversations, structuring data, extracting AI-driven insights, and delivering them wherever you need them.
Capture
Record calls natively across telephony, unified comms, and contact centre platforms — or ingest from any source via API.
Data
Transcribe with high accuracy, separate speakers in stereo, and structure raw audio into searchable, indexed records.
Insights
Apply AI Intel Streams — out-of-the-box or custom — to detect sentiment, compliance triggers, objections, and more.
Access
Search, play back, share via playlists, push to CRM, or pull insights via API — your data, your way.
Super simple portal
Focus is designed from the ground up with users in mind — from lightning-fast performance and granular recording controls to intuitive search, accessibility features, and meaningful AI insights. Even the homepage is designed to surface the information that matters most to you.
Record what you want
Set recording policies across your entire organisation or down to a specific person. Choose to capture meetings, PSTN calls, or everything — you decide what gets recorded and who gets recorded.
Follow-along transcriptions with AI extracts
Our transcripts are more than just words — they're enriched with AI-driven extracts that help you understand what was said, why it matters, and how to act on it.
Super search
Powerful search was goal number one when we built Focus. Search by free text, apply inclusive or exclusive filters, and save your favourite views — so you always find what you're looking for, fast.
Translations
Focus speaks your language. Transcripts are available in 95+ languages, and the user interface is available in English, Spanish, French, German, and Portuguese.
Enterprise-grade security & encryption
Security and compliance are baked into everything we build. Focus is fully encrypted, supports customer-managed keys, and meets BS10008 standards — making recorded data legally admissible. We started with ISO 27001 and haven't stopped since.
256-bit AES encryption
All data is encrypted at rest and in transit using industry-standard 256-bit AES encryption.
Advanced security standards
Focus supports enterprise authentication protocols, access control, audit logs, and secure deployment practices.
Two-factor authentication
Keep your data protected with two-factor authentication, enforced by role or organisation-wide.
Microsoft Teams Integration
Certified for Microsoft Teams recording
Focus includes a fully certified Microsoft Teams compliance recording bot, built to capture every conversation natively within your Teams environment. No third-party workarounds, no audio routing hacks — just clean, compliant, policy-based recording that works the way Microsoft intended.
Whether you're recording calls for regulatory compliance, quality assurance, or AI-driven insight, Focus captures Teams audio in full stereo with high-accuracy transcription — then applies the same Intel Streams, search, and analysis capabilities as every other channel.
Policy-based recording
Automatically record based on Teams compliance policies — no user intervention required.
Works with your existing setup
No additional infrastructure or third-party routing required. Focus plugs directly into your Teams environment using Microsoft's compliance recording APIs.
Same AI, same insights
Teams recordings flow through the same Focus pipeline — transcription, Intel Streams, search, and analytics — alongside all your other channels.
Manage and see everything
It's your data — and your platform. Focus gives you full control, visibility, and ownership over every interaction and every insight.
Recommended insights
Start fast with our out-of-the-box AI models, trained to detect compliance triggers, customer sentiment, and key conversational moments.
Design your own
Prefer to build your own? Focus supports custom AI Intel Streams based on your logic, keywords, and data definitions — no black-box analytics.
Conversational analysis
It's one thing to detect that a complaint happened. It's another to understand why. Focus uses AI to surface conversational drivers and patterns — across individual calls or at scale.
Built for your industry
Value across every sector
Whether you're in financial services, healthcare, or the public sector — Focus adapts to your regulatory landscape and operational needs.
Financial Services
Meet FCA, MiFID II, and Dodd-Frank obligations with compliant recording, AI-driven surveillance, and full audit trails.
Healthcare
Capture patient interactions securely, support HIPAA compliance, and surface clinical insights from every conversation.
Professional Services
Turn client calls into structured records — capture advice given, actions agreed, and follow-ups required.
Contact Centre
Monitor quality at scale, detect customer sentiment in real time, and coach agents with data-driven feedback.
Public Sector
Record and audit citizen interactions with full transparency, data sovereignty, and accessibility compliance.
Security & governance
Your data, locked down
Focus is built with enterprise-grade security at every layer — from how data is stored and encrypted, to who can access it and how AI interacts with it.
Data Access Control
Role-based permissions ensure only the right people see the right data — down to individual call level.
Permission Scoping
Fine-grained scoping lets you restrict access by team, department, region, or custom hierarchy.
Audit Logs
Every action is logged — who accessed what, when, and from where — giving you full accountability.
Encryption
256-bit AES encryption at rest and in transit, with support for customer-managed encryption keys.
AI Governance
Full visibility into how AI models process your data, with configurable guardrails and human-in-the-loop options.
No Training on Your Data
Your data is never used to train AI models. Period. Your conversations stay yours.
Ready to see Focus in action?
Get in touch and we'll show you how Focus can transform the way your organisation works with conversational data.